10am | Microsoft Dynamics 365: Customer Relationship Management ... and BeyondJoin this workshop to understand how your business can enforce sales and service processes across the organisation. Perfect Image Dynamics 365 Consultant Paul Rutter will introduce the interface, general concepts and how processes can be tailored to business scenarios: / Sales process enforcement / Service process enforcement / Office 365 integration Building on the processes introduced in the first part of the session, Paul will provide an overview of Field Service, showing how field engineers can be dispatched to resolve customer service incidents: / Collaboration through integrated processes / Optimise scheduling with Schedule Board / Mobile access in the field Audience: Service and Operations
12pm | Lunch and Networking1pm | Office 365: More than just a LicenseJoin Microsoft and Perfect Image for an overview, explanation and demonstration of cloud productivity solutions in Office 365, with a focus on how these can deliver value to your business. In the first part of the session, we'll explore the options available for migrating to Office 365 and how best to plan and prepare your project.
The second part will focus on the benefits of using Power BI with O365* to visually explore your data anywhere, anytime. With the use of self-service, drag-and-drop visualisations for an easy to use interactive experience, we'll show you how Power BI can help your business: / Keep data current by using the on-premise data gateway to internal data sources / Connect to online services for your migrated data sources / Empower all business users to transform data for making good commercial decisions.
*Power BI is available free as part of your O365 instance, or for a small subscription fee for Pro license.
Audience: IT and Operations Please note: You can register for one or both workshops, however spaces are limited due to the nature of the sessions.
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